Reference

Privacy Policy For Your donototo Account

Our Privacy Policy explains how we collect, use and protect the details connected with your donototo account.

Account dataWallet recordsDevice accessSupport requests
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donototo Privacy Policy For Your donototo Account
CONTACT YOUR WAY

Three Routes For Privacy Questions

A clear contact route helps you resolve a privacy question without guessing which team to reach. Start from your signed-in account support path and include the phone number linked to your account, the subject of your request and any relevant receipt reference. We may ask for a verification step before discussing personal data. If you are in Bandung or elsewhere in Indonesia, send only the minimum details needed for us to locate the account and respond accurately.

Team online

Account support

Use the support route after signing in when you want to ask what account details we hold, why a phone verification record exists or how to correct a profile field. We may confirm ownership before sharing any personal account detail.

Wallet records

For a privacy question about DANA, OVO, GoPay, QRIS, bank transfer or virtual account references, include the payment rail and receipt reference. Do not send a wallet PIN, password or full payment credential in your message.

Device access

If a mobile or desktop session appears unfamiliar, tell us the device type, approximate sign-in time and account phone number. We can investigate the session record and help you secure access without requesting your private device passcode.

DATA CONTROL POINTS

Six Ways We Handle Personal Data

Privacy choices should be understandable at the moment you need them, so we describe the practical controls behind this policy.

Account creation

When you open an account, we collect the details needed to create and maintain it, including your phone number and verification status. We use those records to connect your sign-in with the correct account and to respond to account requests.

Wallet matching

Payment references help us connect a DANA, OVO, GoPay or QRIS receipt with the right account activity. Bank transfer and virtual account references may also be retained for reconciliation, status checks and handling a payment question.

Session checks

We record practical device and connection signals from mobile and desktop access, such as session timing and device type. These signals help us spot an unfamiliar sign-in and are not a request for your private device passcode.

Cookies

Cookies and similar session tools can keep you signed in, remember essential settings and support account navigation. You can manage cookie controls through your browser, although restricting essential cookies may interrupt sign-in or policy access.

Retention

We retain personal records for account operation, payment reconciliation, security checks and legal needs. When a record is no longer required for those purposes, we remove it, anonymise it or restrict its use under our retention process.

Change requests

Ask us to correct account data, explain a record or discuss deletion through account support. Include enough detail to locate your request, but not your password, wallet PIN or unnecessary identity documents.

Privacy Policy Questions About donototo

These Privacy Policy answers address the questions we expect you to ask before opening or using an account. They cover the records created by phone verification, wallet activity, device access and support contact. If your situation is not listed, use the account support route and describe the specific record or correction you need. We will confirm ownership before discussing private account details.

The donototo Privacy Policy covers account details, phone verification, wallet references, device and session signals, cookies, support messages and retention. It explains why we use each category, how we protect account conversations and how you can ask for access, correction or deletion.

Phone verification connects your sign-in with the correct account and helps us prevent someone else from discussing your personal records. We keep the verification status as an account security record and may confirm ownership before answering a Privacy Policy request.

Yes. The Privacy Policy covers payment references from DANA, OVO, GoPay and QRIS, along with bank transfer and virtual account references. We use these details to match activity, check a receipt or investigate status, not to request your wallet PIN.

Sign in and contact account support with the phone number linked to your account, the request you are making and any useful date or receipt reference. We may complete an ownership check before providing personal data connected with your account.

You can ask for a correction through the account support path. Tell us which field is wrong and what it should say, while avoiding passwords, wallet PINs and unnecessary documents. We check the request against account ownership before changing the record.

We keep account, payment, device and support records while they are needed for account operation, reconciliation, security checks or legal duties. After that need ends, we remove, anonymise or restrict the record under our retention process.

Yes. Access and eligibility depend on local law, and our service is available where local law permits. This Privacy Policy still explains how we handle relevant account and device data when you access the service from Indonesia.

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